At Gourmetiva, we strive to deliver your orders as quickly and efficiently as possible. Below are the details of our shipping process, including delivery times, costs, and policies.
1. Shipping Locations
We currently ship worldwide. If your country is not listed at checkout, please contact us at info@gourmetiva.com for assistance.
2. Processing Time
- Orders are processed within 1-3 business days (excluding weekends and holidays).
- You will receive a confirmation email with tracking details once your order is shipped.
3. Estimated Delivery Times
Shipping times may vary based on your location:
- United States & Canada: 4-7 workdays
- Europe & United Kingdom: 7-13 workdays
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Australia, New Zealand & Asia: 7-13 workdays
🚀 Note: Delivery times are estimates and may be affected by external factors such as customs delays or carrier disruptions.
4. Shipping Costs
We offer free worldwide shipping!
5. Tracking Your Order
Once your order is shipped, you will receive a tracking number via email. You can track your order using the link provided in your email. If you do not receive tracking information, please check your spam folder or contact us.
6. Lost or Delayed Shipments
- If your order has not arrived within the estimated delivery time, please contact us at info@gourmetiva.com.
- We are not responsible for delays caused by customs, natural disasters, or carrier disruptions, but we will do our best to assist you.
7. Incorrect Address Policy
- Please ensure that your shipping address is correct before placing an order.
- If an incorrect address is provided, we are not responsible for lost shipments. However, if the package is returned to us, we can arrange a reshipment (additional shipping costs may apply).
8. Changes & Cancellations
- If you need to change or cancel your order, please contact us within 12 hours of placing the order.
- Once an order has been processed, we may not be able to make changes.
9. Contact Us
For any shipping-related inquiries, feel free to reach out to us:
📧 Email: info@gourmetiva.com
📞 Phone: +31 85 333 2016 (Whatsapp only)
